Why Does The Receptionist Have To Ask What's Wrong With Me

The reception staff are members of the practice team. They are trained to ask certain questions in order to ensure that you receive;

  • The most appropriate medical care

  • from the most appropriate health professional,

  • at the most appropriate time

Receptionists are asked to collect brief information from patients...

  • To help doctors prioritise patients and ensure that if you or your family are very sick, they get to see a doctor quickly.

  • To ensure that all patients receive the appropriate level of care.

  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules.

  • Any information given by you is treated strictly confidentially.

  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.

  • You can ask to speak to a receptionist in private away from reception.

  • If you feel an issue is very private and do not wish to say what this is then then this will be respected.