Hot Doc Reminder and Recall System


Why am I receiving texts from RTFP Doctors?

You may receive a text (SMS) on your mobile phone from our practice to inform you that you have an outstanding issue to follow up with your doctor. These secure messages are sent from a link in your medical file where appropriate to achieve a more efficient service for our patients than previously provided by posting letters. If you receive a text from us, please CLICK ON THE LINK within the text message. Once you verify your details, a secure message is displayed, detailing the purpose of the reminder. You may also book an appointment on line via this message. A further reminder will be sent to you if you do not open the link within the text. This is to ensure that no important patient results are missed. A separate text message will be sent for each health issue. If you have any questions about this process, please contact the practice on (02)49830900.