FAQ

How do I make an appointment?

To make an appointment please click here

Why am I receiving texts on my mobile phone from RTFP Doctors?

Raymond Terrace Family Practice has introduced a new service via HotDoc to help us send you secure mobile notifications and allow you to book appointments quickly and easily. You may receive a text message (SMS) from our practice which will include a link to a secure message from your doctor. CLICK ON THE LINK and verify your information so that you can view the message. The message will include any instructions and you can book an appointment via this message or call the practice for more information. You will be sent a text for each health issue requiring a reminder. If you do not open the link, a prompt is generated on your medical file to ensure this message is re-sent to you until you respond. This is necessary to ensure that no important test results or reminders are missed for any patient. You can also book appointments online on our website, on the Hot Doc website or App, or by calling us on (02) 49830900.  This newly improved health promotion service will help us securely and efficiently send you important reminders, reduce our environmental impact by cutting down on inefficient mail, and allow you to book appointments at a convenient time without needing to wait for the practice to open.

If you have any questions about this process, please call us on (02) 49830900.  

What is your billing policy?

Raymond Terrace Family Practice is a private billing practice, providing services on a fee for service basis. This means that the patient pays the practice directly for services. The Commonwealth government Medicare programme pays a rebate back to the patient for eligible services. 

What is Bulk Billing?

Bulk billing is when the GP accepts the Medicare rebate directly as payment for services, instead of billing the patient for the service. Generally the fees for multiple consultations to many patients are submitted to the government periodically in bulk as a batch, hence the name “Bulk Billing” 

Is bulk billing available?

Bulk billing is routinely available at Raymond Terrace Family Practice for some services, including:

  • Immunisations
  • Chronic disease management items
  • Skin checks
  • Minor surgeries for skin cancers where performed as a stand alone service.
  • Aboriginal and Torres Strait Islander people who are on a health care card/pension card or 16 years and under.

Where is Raymond Terrace Family Practice?

To see where we are located please click here

What are your fees?

To view a list of our fees click here

Who are the doctors working in the practice?

To view a list of all doctors working in the practice please click here

What services do you offer?

A list of our services includes the following -

  • General Medical Practice
  • Assistance with Psychological Problems
  • Lifestyle Counselling
  • Minor Surgery

To view a full list of our services please click here

How long should I book for my appointment?

For more information click here

A standard appointment is 10-15 minutes in duration. If you anticipate spending longer with the doctor (eg: Insurance medical, multiple problems, completion of forms, etc) please advise reception when making the appointment. Advance notification of cancellation is also appreciated. 

Why does the receptionist have to ask whats wrong with me?

For more information click here

HOW WILL I BE NOTIFIED REGARDING MY RESULTS?

The results for most (not all) pathology & radiology tests come in to our practice within a few days of the test being carried out, as an electronic download. If you have been referred to a specialist, your GP will receive a letter from them in the weeks following your appointment.

Our Doctors view their results and/or letters at their earliest available time and advise our staff on how to proceed with patient follow up if necessary. You may hear from us by phone, SMS or post. It is essential that if your contact details change that you advise our reception staff to ensure our records are always kept up to date should we need to get in contact with you.

For more information click here